Intercom pricing: everything you need to know

Zendesk and Intercom each have their own marketplace/app store where users can find all the integrations for each platform. Intercom recently ramped up its features to include helpdesk and ticketing functionality. Zendesk, on the other hand, started as a ticketing tool, and therefore has one of the market’s best help desk and ticket management features.

• And their popularity kept increasing when they introduced their AI chatbots and automations post 2018, further streamlining the workflows of customer service professionals using their service.
• Businesses suffering from lost productivity due to complicated sales processes or lack of inbound communication can improve overall sales growth with the addition of Intercom.
• In terms of pricing, HappyFox plans start at $26 per agent per month.
• With Freshchat, you can easily deploy AI-enabled bots, across all channels and for any use-case even with our starter plan.
• Customize your Intercom experience with bots that match your unique design goals.

Generally, this is the best plan for medium businesses (though there’s still plenty of functionality for enterprises too). That being said, there’s always been one point of contention amongst users since Intercom’s inception –  its pricing. Not only is it expensive, but there are so many different aspects to the pricing that it can become incredibly confusing to users. For up to 500 contacts on the Pro plan, you may also be charged at least $50/mo with $25/mo per team member.

Free Trial and Demo Options

Not only is the future bright and the price affordable, but our current product is still more powerful than Intercom. Browser and in-app notifications are something Gist doesn’t offer yet, but we do plan on offering it very soon. Since it’s not just a bot or email tool, I included it in this section.

Every member of the team mainly focuses on the best user experience and satisfaction. Their creative and guiding solutions will help businesses to grow better, faster, and more stable. With Botgate AI Playbook, users can tailor the messages based on the characteristics and purposes of the visitors and potential customers. This will definitely help businesses stand out from their competitors. By using this feature, businesses can display customized messages and offers for returned visitors or customers.

Zoho Desk

While Zoho Desk offers an introductory free plan, its true potential shines for larger enterprises with more substantial resources. The suite not only caters to support needs but also serves as a hub for integrated solutions across the organization. Apart from this, the pricing starts at $45 per month and goes till $1200 per month for up to 10 users. Helpwise, the top Intercom alternative, offers a comprehensive suite of omnichannel capabilities and more. With its shared inbox capabilities, teams can collaborate seamlessly, assigning, tracking, and avoiding duplicate responses.

If you are looking for customer support software that can help you provide omnichannel, automated, and AI-powered support to your customers, then Zendesk is an excellent option. Real-time notifications, coupled with the ability to handle harder questions without missing a beat, sets Botpress’s integration apart. This isn’t just chatbot technology – it’s advanced customer engagement at its finest.

Integrations

For example, the banner messaging feature belongs to Intercom’s Engage solution. Besides, you can quite simply integrate it with your SaaS product, send targeted messages there, and shoot automated chats to your clients and visitors. The best alternatives to Intercom’s email automation and mailing feature are HubSpot, Zendesk, Help Scout, and Freshdesk. Crisp is a great tool for small businesses who want to grow their email marketing efforts without breaking the bank. Zendesk is the mid-way of HubSpot and Intercom, and good news, it provides automation for cheaper prices as well. The software allows you to keep track of all conversations, prioritize tickets, tag topics, and automatically assign them to the most appropriate member of your team.

Additionally, Intercom offers the ability to build your own app within a matter of hours. Intercom takes the traditional idea of a chatbot one step further by incorporating artificial intelligence (AI) and a fully functional service desk. AI systems learn from interactions with customers to improve service over time.

You can host your call center and grow your business on this platform. If you are an online store with a custom plan, you can get your AI bot to analyze customer requests and learn from previous behavior. Drift is an all-in-one conversational AI tool covering service, marketing, and sales. Businesses have a specific combination of needs, which Intercom alternatives can provide.

The Inbox syncs with Slack, Stripe, Salesforce, Jira, and more, so you can see Intercom customer data and interactions on one dashboard. The third pricing plan under the Intercom umbrella is the Premium plan. This also follows Intercom’s custom pricing model, using the same criteria outlined above to determine the cost of monthly subscription. The Starter plan is the least expensive of the three, beginning at $74 a month. Intercom states that this plan is designed for small teams with an existent support platform they wish to supercharge. Measuring customer support metrics is the only way to know how well you are meeting your customers’ expectations as an e-commerce business.

My favorite features are definitely the customizable, conversational bots used to qualify leads, solve support inquiries and more. So in the next section, I’m going to talk more about the chatbot’s performance and usefulness. This covers 2 support agents and additional agents would cost $39 each on the pro plan and $19 each on the lower plan. Choosing the right customer communication platform for your business is a significant decision. When it comes to Intercom Pricing, it is way high for every business to afford and that’s not it. It has so many hidden charges to evaluate and pay for according to use which constrains the budget which is set.

You can glean conversation data, including customer urgency or attributes, to determine which leads and customers to prioritize first. Fin will help your small business generate more high-value outcomes, which are resolutions. If you’ve sent an outbound message to a lead or customer in the last 30 days, that counts as one person you’ve reached. We’ll also include reviews from real users to help you decide whether to proceed with Intercom or try a competitor. This guide will provide a complete profile of Intercom, including its services, the industries it serves, and–most importantly–its pricing. Trengo is the best Intercom alternative that actually comes close to its features.

Gist allows you to create a support bot, but Intercom has the ability to directly embed knowledge base articles into a bot. In addition, our bot creator is a simple, yet effective linear design. Intercom offers a great deal of integrations, but having an email tool hooked right up to your support system is highly valuable. We’ll give this victory to Gist, given the deep-seated connection between customer support and email. Intercom focuses on live chat and bot creation and they do it well. You can easily build engaging chatbots – just drag and drop the component to arrange conversation blocks or choose from various response formats and actions to customize your bot.

In some cases, the first response time of a customer can take a long time. Reporting features could be improved and optimized for more detailed statistical data. We also offer premium plans for those who want higher amounts of credits, characters, and chatbots, along with full chatbot customization. We also allow you to embed AI chatbots onto unlimited websites across all plans, which is especially important if you manage customer service across multiple websites. If you’re looking for an Intercom alternative specifically designed for ecommerce platforms such as Magento or Shopify, Gorgias is among the best Shopify chat apps.

Maximize your power, speed, and flexibility to support your customers and team. Perfect for small teams or for using Fin alongside your current support platform. Tidio is quick and easy-to-use tool that stands out with its integration options.

Read more about https://www.metadialog.com/ here.